I WANT TO DRIVE SERENELY WITHOUT BEING WORRIED IN SPAIN
THEY'VE DARED!
What do you need?
First step in solving your problem: Contacting us! Describe precisely your need by using attachments if necessary and we will answer you within 48 hours.
English
Plug&Play handles all relations with the agency that leases our office space and with our various suppliers. If we ever have any concerns, we just call them up and they take care of it all so our office is always fully operational!
The P&P team takes care of my registration plates for company cars imported from France and Germany. It’s great! And they do it all with a wonderful attitude!
Quick and effective handling of my case as soon as I arrived 2 years ago. Reactivity, efficacy, professionalism! Thanks Plug&Play and keep up the good work!
Plug&Play handled everything for me as soon as I arrived in Spain and when I returned to France. They managed several moves and all the related contract modifications. Everything’s always been perfect. I completely recommend their professionalism!
I always rely on Plug&Play to get NIEs for my new employees and register them with the Spanish Social Security system. They prove efficient each time and my employees and I get peace of mind.
All the immense work involved with moving our small family was handled without a glitch by the Plug & Play team. All the necessary yet difficult and time-consuming procedures were fully completed! An ESSENTIAL service – I totally recommend them!
I entrusted Plug&Play with moving our offices and setting up our network again. They found the right provider and supervised the entire project. The result – we were able to open our new offices without losing a single day of work!
First step in solving your problem: Contacting us! Describe precisely your need by using attachments if necessary and we will answer you within 48 hours.
✔ We respond in a reactive and responsive manner.
✔ We identify your needs precisely and then offer services adapted to each request.
✔ We take into account your personal and professional requirements.
✔ We are at your disposal.
✔ We are completely transparent with you, dear customer: if we encounter any limitations or impossibilities or obstacles which prevent us from carrying out your request, we will inform you as soon as possible.
✔ We provide reliable, verified and complete information.
✔ We make every effort to carry out the requested service
✔ We verify the correct functioning of the service by sending you an evaluation questionnaire.
✔ We are committed to constantly improving our practices, methodology and processes
✔ We provide you with a detailed quote for each request
✔ We do not change the rate afterwards without your information and prior agreement.
✔ We provide you with a report on the time spent on all services when there is a package of hours contracted and if we have to charge you additional costs (purchase, fees, courier or others), of course you will be informed in advance.
✔ We operate with respect for your privacy
✔ We guarantee the confidentiality of your data: we measure the trust placed in our service when you provide us with your personal data or give us access to your home or office.
✔ We respect and take care (before, during and after the service) of the documents and objects that you entrust to us.
✔ We respect the schedules and we commit ourselves to respect the deadlines
✔ In case of delay or unforeseen circumstances, we notify you by phone, email or whatsapp
✔ We respect the laws and regulations in force
✔ We keep up to date with the evolutions of the legislation in force.
✔ We communicate and share with you our knowledge of legislation
En Barcelona Plug&Play consideramos que un servicio no vale nada sin un compromiso y sin un proceso cualitativo que den confianza al cliente.
✔ Contestamos rápidamente a sus peticiones
✔ Identificamos sus necesidades de manera precisa y le proponemos servicios adaptados a cada pedido
✔ Tenemos en cuenta sus obligaciones personales y profesionales
✔ Estamos disponibles para atender todas sus dudas
✔ Somos transparentes con usted, querido cliente : si nos encontramos limitaciones o imposibilidades o con obstáculos que nos impidan realizar su petición, se lo comunicaremos rápidamente.
✔ Proporcionamos información fiable, verificada y completa
✔ Hacemos todo lo posible para llevar a cabo el servicio solicitado
✔ Verificamos el correcto funcionamiento del servicio enviándole un cuestionario de evaluación
✔ Nos comprometemos a mejorar constantemente nuestras prácticas, metodología y procesos
✔ Le proporcionamos un presupuesto preciso para cada solicitud
✔ No cambiamos la tarifa a posteriori sin su información y acuerdo previo
✔ Le proporcionamos un informe con el tiempo dedicado a todos los servicios cuando haya un paquete de horas contratado y si tenemos que cobrarle costes adicionales (compra, tasas, mensajero u otros), por supuesto se le informará con antelación
✔ Operamos con respeto por su privacidad
✔ Garantizamos la confidencialidad de sus datos: medimos la confianza depositada en nuestro servicio cuando nos proporciona sus datos personales o nos da acceso a su domicilio u oficina
✔ Respetamos y cuidamos (antes, durante y después del servicio) los documentos y objetos que nos confíe
✔ Respetamos los horarios y nos comprometemos a respetar los plazos
✔ En caso de retraso o circunstancias imprevistas, le avisamos por teléfono, correo electrónico o whatsapp
✔ Respetamos la legislación y las normas en vigor
✔ Nos mantenemos al día de las evoluciones de la legislación vigente
✔ Le comunicamos y compartimos nuestros conocimientos sobre legislación
✔ Nous répondons de manière réactive.
✔ Nous identifions vos besoins précisément puis proposons des prestations adaptées à chaque demande.
✔ Nous prenons en compte vos contraintes personnelles et professionnelles.
✔ Nous sommes à votre écoute.
✔ Nous sommes transparents : si nous avons des contraintes ou des impossibilités liées à votre demande, nous vous le communiquerons rapidement.
✔ Nous fournissons des informations fiables, vérifiées et complètes.
✔ Nous mettons en oeuvre tout moyen possible pour réaliser la prestation demandée.
✔ Nous vérifions la bonne réalisation de la prestation en vous soumettant un questionnaire d’évaluation.
✔ Nous nous engageons à faire évoluer sans cesse nos pratiques, la méthodologie et les processus.
✔ Nous vous établissons un devis précis à chaque demande.
✔ Nous ne modifions pas le tarif a posteriori sans votre information et accord préalables.
✔ Nous vous fournissons un décompte du temps passé pour toutes les prestations fonctionnant sous la forme de pack d’heures.
✔ Si nous devons vous facturer des frais supplémentaires (achat de fournitures ou autres), vous serez évidemment informé préalablement.
✔ Nous intervenons dans le respect de votre intimité.
✔ Nous vous garantissons la confidentialité de vos informations : nous prenons la mesure de la confiance donnée lorsque vous nous communiquez des informations personnelles et/ou nous donnez accès à votre domicile ou bureau.
✔ Nous respectons à tout moment (avant, pendant et après la prestation) les documents ou objets que vous nous confiez.
✔ Nous respectons les horaires et nous nous engageons sur des délais.
✔ En cas de retard ou d’imprévus, nous vous prévenons par téléphone, mail et/ou whatsapp
✔ Nous respectons la législation et les normes en vigueur.
✔ Nous nous tenons informés des évolutions de la législation actuelle.
✔ Nous vous communiquerons et partagerons nos connaissances en matière de législation.
